Privacy Policy


Trailer2You is committed to protecting your privacy and complying with its obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APP) in respect of that information. This Privacy Policy explains how and why Trailer2You collects your personal information, how we use it and what controls you have over our use of it. Please read this policy carefully. Your use of any part of the website or the Trailer2You mobile application (Application) will constitute your consent to the collection,
transfer, processing, storage, disclosure and other uses of your personal information in accordance with this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, please do not use the
Application or services.

In this Privacy Policy, “we”, “us” or “Trailer2You” means Trailer2You Pty Ltd ACN 659 083 762 and its related entities.

Collection of your personal information
We collect and hold various types of personal information about you and your interactions with us for example, when you create an account on the Application, submit a hire booking on the Application, call us,
email us, or otherwise access the Application. This may include:

  • your name and contact details, including your mailing address, telephone number and e-mail address;
  • your date of birth (for the purpose of confirming you have a valid unrestricted driver’s licence);
  • financial information, including billing or other payment information;
  • transaction data including details about payments to and from you;
  • technical data including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Application; and
  • information necessary for or incidental to the supply of services to you.
    If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.

Use and disclosure of your personal information
The personal information that we collect and hold about you depends on your interaction with us. We will generally collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purposes of:

  • supplying our services to you, including the hire of trailers on the Application;
  • providing you with promotional material and information about our services;
  • facilitating our internal business operations, including the fulfilment of any legal requirements;
  • to administer the Application, including troubleshooting, data analysis, testing, system maintenance,
    support, and reporting and hosting of data; and
  • for any other purposes for which you have consented from time to time.


We may hire third parties to provide limited services on our behalf, such as processing payment transactions. We will only provide those third parties with the personal information they need to deliver the specific services and take reasonable steps to ensure that these third parties maintain the confidentiality of your information and are prohibited from using that information except for the purposes for which it was supplied. We may also disclose your personal information to authorised regulatory bodies or otherwise if required to
do so by law.

Quality, accuracy, and integrity of any information
You are responsible for the quality, accuracy, and integrity of any information provided in your account details or profile or use of the Application. If any personal information you provide to us is incomplete or inaccurate, we may be unable to provide you with the services you are seeking. You can update your
personal information at any time by logging onto the Application and editing your account information and profile, and may request updates to any of your publicly available personal information by contacting our
privacy officer using the details set out at the end of this policy. We may still however store previously recorded data in archive for record keeping, security and audit purposes. You can view your updated profile
at any time to confirm your edits have been made.

Security of your personal information
We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. We store the personal information you provide on computer systems with limited access that are located inside our controlled facilities. Whilst we adopt all protections over your personal information within our control, we cannot guarantee the security of information transmitted via the internet. As such, transmission of personal information via the internet is at your own risk and we cannot be held responsible for the security of such information.

Direct Marketing
We will only send you direct marketing communications and information via mail, email or our social media platforms about our products and services with your consent, including to inform you of other products or
services available from Trailer2You. If you do not provide your consent to receive direct marketing communications, you may opt-out of receiving
marketing communications from us by contacting us at the details below or by using opt-out facilities provided in our communications. We do not provide your personal information to other organisations for the purposes of their direct marketing and will not sell, rent or lease our customer lists to third parties.

Overseas disclosure
We do not disclose your personal information to overseas recipients or otherwise store your personal information overseas. If we are ever required to do so, we will obtain your informed consent or ensure that the overseas recipients comply with the APPs.

Using the Application and cookies
To improve your experience on the Application, we may use ‘cookies’: small data files that are served by our Application and stored on your device. These are used by us or third parties for a variety of purposes including to operate and personalise the Application. Cookies may be used for recording preferences, conducting internal analytics, conducting research to improve our offering, assisting with marketing and delivering certain website functionality. You may refuse to accept cookies by selecting the appropriate
setting on your internet browser. However, please note that if you do this, you may not be able to use the full functionality of our Application.


Third party sites
For your convenience and to improve the usage of the Application we may insert links to third-party websites, for which this Privacy Policy does not apply. We are not responsible for those third party websites and we
make no representations or warranties regarding third parties’ privacy practices. We encourage you to read the privacy statements/policies of every website, application or resource you use. When we do link to a third
party website, application or resource, this does not automatically imply that we endorse that website, application, resource and their contents. Our Privacy Policy does not cover the use of cookies by any third parties.

Data Retention
We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. Where we anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, we may use this information indefinitely without further notice to you.

Accessing or correcting your Personal Information
We are committed to maintaining accurate, timely, relevant and appropriate information. Where requested, we will provide you with a copy of the personal information that we hold which relates to you, provided that the request is made in accordance with the APPs (contained in the Privacy Act). We will also update any inaccurate information about you if you inform us that the information is inaccurate, out of date, incomplete, irrelevant or misleading.
There are no charges for requesting access to or the correction of your personal information, however if the volume of information we hold is excessively large, we reserve our rights to charge you any reasonable
administration fees (including fees for photocopying) associated with your request. You can contact us regarding access to or correction of your information by any of the following methods:
Post: The Privacy Officer, 10 Biondi Court, Beerwah Q, 4519
Phone: (07) 5494 6711
We will respond to those requests within 30 days in accordance with our obligations under the Privacy Act. If we refuse a request to access or correct personal information, where reasonable, we will provide you our
reasons for doing so and information about your ability to complain about such refusal.

If you wish to lodge a complaint about a breach of the Privacy Act, the APPs or this Privacy Policy you should contact us at the details set out above. We will use our best efforts to respond to any complaint within 5 business days of the date of receipt. If you are not satisfied with how we deal with your complaint you can contact the Office of the Australian Information Commissioner at

Changes to this Privacy Policy
We will occasionally update this Privacy Policy. If we do so, the latest version of our Privacy Policy will be available on our Application and will apply to all your personal information held by us at that time. We encourage you to periodically review this Privacy Policy to be informed of how we are using, collecting, protecting and disclosing your personal information.